Chick-fil-A Certified Trainer Knowledge Practice Test

Asking if the guest has already checked in on the Chick-fil-A One app is an effective question because it directly relates to the mobile ordering process. This question helps confirm the guest's status and ensures that their order is ready for pick-up. It also streamlines the experience by allowing team members to quickly identify mobile orders, reducing wait times and enhancing overall guest satisfaction.

In contrast, asking if it's the guest's first time visiting might not be relevant to the mobile order context, as the focus should be on the order that is being picked up. Inquiring about a new product could distract from the purpose of the visit, which is to collect an existing order. Finally, asking what the guest would like to order is inappropriate because the order has already been placed, and the team should be focusing on executing that order efficiently.