Chick-fil-A Certified Trainer Knowledge Practice Test

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Which statement correctly describes a step in presenting an order at the Drive-Thru window?

Verify food order and present food immediately
Verify food order and hand over the receipt only
Verify food order, and add any necessary condiments, napkins and utensils
Validate payment and present drink only

The correct answer is: Verify food order, and add any necessary condiments, napkins and utensils

The statement that describes a step in presenting an order at the Drive-Thru window is focused on ensuring that the customer receives their order in a complete and satisfactory manner. This includes verifying the food order and then adding any necessary condiments, napkins, and utensils before handing it over to the customer. This approach emphasizes the importance of delivering not just the main food items, but also the items that enhance the customer's dining experience, such as condiments and napkins. This step is crucial for providing excellent customer service and ensuring customer satisfaction. It demonstrates attention to detail and a commitment to meeting the needs of the customer, which is a cornerstone of the service philosophy at Chick-fil-A. By preparing the order in this way, it helps to minimize issues later, such as needing to return to the window for missing items, thereby improving efficiency in the service process.