Chick-fil-A Certified Trainer Knowledge Practice Test

Which of the following is an appropriate Team Member statement when processing payment for guest purchases?

1. Please swipe your card through this terminal.

2. Please hold your device near this terminal to make a payment.

3. The payment terminal is having trouble reading your card. Do you have another form of payment?

4. All of the above.

The correct answer is: All of the above.

The appropriate Team Member statement when processing payment for guest purchases includes all the given options, as each statement provides clear and helpful instructions or information to the guest during the payment process. When guiding guests on using the payment terminal, it's essential to communicate effectively for a smooth transaction. The first statement, instructing to swipe a card, is crucial for traditional card readers. The second statement accommodates guests using mobile payment methods, highlighting the versatility of payment options. The third statement addresses potential issues, reassuring guests that if there is a problem with the card, alternatives can be discussed. By including all of these statements, a Team Member ensures clarity, supports various payment methods, and maintains a positive guest experience, which aligns with Chick-fil-A's commitment to excellent customer service. This comprehensive approach to communication is what makes the chosen answer the most suitable.