Chick-fil-A Certified Trainer Knowledge Practice Test

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Prepare for the Chick-fil-A Certified Trainer Test. Utilize flashcards and multiple-choice questions, each tool provides hints and explanations. Ensure your readiness for success!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

When answering guest questions about allergens, what is a crucial action for a Team Member?

Provide personal opinions about allergens
Listen carefully to the guest's concerns
Guess the allergen based on experience
Encourage the guest to try the food despite concerns

The correct answer is: Listen carefully to the guest's concerns

Listening carefully to the guest's concerns is essential for a Team Member when discussing allergens. This action demonstrates respect for the guest's health and safety, as allergies can have serious consequences. By paying close attention, a Team Member can fully understand the guest’s specific concerns, which may include the type of allergen, severity of the allergy, and any previous experiences the guest has had. This allows the Team Member to provide accurate and relevant information regarding menu items, preparation methods, and potential cross-contamination. Moreover, effective listening enables the Team Member to ask clarifying questions if needed, ensuring that the guest feels their concerns are valued and taken seriously. This approach not only fosters trust and transparency but also enhances the overall guest experience, promoting Chick-fil-A’s commitment to exceptional customer service.