Chick-fil-A Certified Trainer Knowledge Practice Test

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Prepare for the Chick-fil-A Certified Trainer Test. Utilize flashcards and multiple-choice questions, each tool provides hints and explanations. Ensure your readiness for success!

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What size cup should a Team Member provide when a guest requests a cup of water free of charge?

8 oz cup
12 oz cup
14 oz cup
16 oz cup

The correct answer is: 14 oz cup

In Chick-fil-A, when a guest requests a cup of water free of charge, the appropriate size to provide is the 14 oz cup. This standard size ensures that guests receive a sufficient amount of water while still being compliant with the company's policies regarding complimentary beverages. Offering this size promotes customer satisfaction by allowing guests to hydrate adequately, aligning with the organization's commitment to service and guest experience. Providing a 14 oz cup strikes the right balance between providing a generous serving of water and managing costs effectively. Larger cups, such as 16 oz, may lead to excess waste or an unintentional burden on the establishment, while smaller cups like 8 oz may not meet guests' hydration needs. Thus, the 14 oz cup is a practical solution that fulfills guest expectations while adhering to company standards.