Chick-fil-A Certified Trainer Knowledge Practice Test

What should Team Members do when they are unsure of an ingredient?

1. Guess the answer

2. State "I don't know"

3. Ask a customer for their opinion

4. Provide a vague answer

The correct answer is: State "I don't know"

Stating "I don't know" is the appropriate response for Team Members when they are unsure of an ingredient because it prioritizes honesty and transparency. By admitting uncertainty, Team Members can avoid providing incorrect or misleading information to customers, which is essential for maintaining integrity and trust in food service. This approach also opens the door for the Team Member to seek clarification or consult with a colleague who may have the necessary knowledge about the ingredients. Such practices ensure that customers receive accurate information regarding the food they are consuming, particularly important for those with dietary restrictions or allergies. In contrast, guessing an answer can lead to misinformation, which can affect customer safety and satisfaction. Asking a customer for their opinion is inappropriate in this context, as customers may not have the expertise needed to provide reliable information. Providing a vague answer does not help clarify the situation and can further confuse or mislead the customer. Therefore, showing openness by stating "I don't know" encourages a culture of knowledge-seeking and responsibility among Team Members.