Chick-fil-A Certified Trainer Knowledge Practice Test

What action should Team Members take before the guests receive their food?

1. Confirm their payment method

2. Verify the order with the guest

3. Check for special requests

4. All of the above

The correct answer is: Verify the order with the guest

The most appropriate action to take before guests receive their food is to verify the order with the guest. This ensures that the food prepared matches what the guest intended to order, fostering a level of service that prioritizes accuracy and guest satisfaction. By confirming the details of the order, Team Members can catch and correct any discrepancies before the food is handed over, which ultimately enhances the overall dining experience for the guests. While confirming payment methods and checking for special requests are essential parts of the service process, they typically happen at different stages. The verification of the order directly ties to the food being served and takes precedence because it addresses the specific items that will be provided to the guest. Ensuring the correct food is crucial in maintaining Chick-fil-A's commitment to quality and customer care. Thus, the emphasis on verifying the order aims to prevent errors and ensure guests leave satisfied with their choices.