Chick-fil-A Certified Trainer Knowledge Practice Test 2025 – All-in-One Study Guide to Achieve Certification Success!

Question: 1 / 400

When answering guest questions about allergens, what is a crucial action for a Team Member?

Provide personal opinions about allergens

Listen carefully to the guest's concerns

Listening carefully to the guest's concerns is essential for a Team Member when discussing allergens. This action demonstrates respect for the guest's health and safety, as allergies can have serious consequences. By paying close attention, a Team Member can fully understand the guest’s specific concerns, which may include the type of allergen, severity of the allergy, and any previous experiences the guest has had. This allows the Team Member to provide accurate and relevant information regarding menu items, preparation methods, and potential cross-contamination.

Moreover, effective listening enables the Team Member to ask clarifying questions if needed, ensuring that the guest feels their concerns are valued and taken seriously. This approach not only fosters trust and transparency but also enhances the overall guest experience, promoting Chick-fil-A’s commitment to exceptional customer service.

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Guess the allergen based on experience

Encourage the guest to try the food despite concerns

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